This is what American is calling Friday's flight fluke, and supposedly, if we repeat those same words to the people in customer service, we can get a refund for the leg that D never ended up connecting to in O'Hare -- even though it's technically a nonrefundable ticket. This wisdom comes courtesy of a nice lady on the AA reservations hotline whom I spoke with after D called to say his plane had been diverted to Moline to refuel. Hey, if it's true, we'll take the deal.
D did manage to make it to Iowa on Friday, thanks to a last-minute car rental. Reports say there were thunderheads stacked up from near ground level to altitudes of 50,000 feet over Chicago, hence the complete air traffic freeze. What a storm ...
And now, back to the paper ... I have to say, as sad as it might sound, that it was nice to be able to complain to someone out loud while D was here. It's something I never thought I'd consider a luxury.
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